Our Telephony service will be unavailable on 29 June (Saturday) from 11:59 PM to 04:00AM due to scheduled maintenance. For any urgent issues during this time, please contact us via WhatsApp or email.

Frequently Asked Questions

General

What is ChangiWiFi?

ChangiWiFi is a pocket wireless router that connects any WiFi-enabled devices to the internet with a secure network connection. Think of the WiFi modem you have at home, just smaller in a portable pocket size version.

You can connect your laptop, tablet and (or) mobile phone to the Internet while you are travelling overseas, anytime, anywhere. Saving you from costly data roaming, WiFi hunting and loads of prepaid SIM card credits.

Simply find ChangiWiFi router’s SSID on your mobile device & key in the password to connect.

What can I do with this router when I travel overseas?

Get yourself connected to the internet on the go. Think about:

  • Staying in touch with your friends and family back home through text messaging and calls via WhatsApp® or Line®
  • Navigate and find your way around a foreign place with Google Maps®
  • Check your emails (especially if you are a business traveller)
  • Share your travel adventures on social media channels!
  • Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
  • And more...

Why should I rent one?

  • 24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back in Singapore.
  • Enjoy Internet connection whenever you want. No more WiFi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
  • Free reservation for your router! You need only pay for the rent when you collect the WiFi router.
  • Absolutely no hidden data fees.
  • You can share the connection with up to 5 mobile devices (depending on the model of the router and destination you are renting for). So, share WiFi with your travel partners and go on an adventure!

Can I just rent an empty ChangiWiFi router and insert my own overseas SIM card?

Overseas Travel WiFi routers are already pre-configured and ready to be used. There is no installation, no configuration required, enjoy the convenience of this simple-to-use ChangiWiFi router.

What are the items I will receive when I collect ChangiWiFi?

You will receive a pouch which contains a charging cable, universal travel adapter/charger and the ChangiWiFi router itself.

I am renting ChangiWiFi for China, can I use Google, Gmail, Google Maps, WhatsApp, Facebook, Instagram etc. during my stay there?
The Chinese authorities have restricted the use of certain website and mobile applications in China, however, you can access these websites and mobile applications if you opt to rent ChangiWiFi with VPN ($10 a day).

Reservation Process

How can I rent the ChangiWiFi for my upcoming trips?
When should I reserve?

You can make a reservation anytime once you have your travel dates and destinations settled. It is recommended to do an advanced reservation during the peak travel season as ChangiWifi routers are assigned on a first come, first serve basis & depends on availability.

Can I call or send a text message to reserve the ChangiWiFi?

Yes, of course! We are all about making it convenient for you. Our call centre operates 24 hours so you can either call our customer service officers at +65 6701 1185 or WhatsApp message to +65 8790 0737 (General Inquiry) to reserve. Our time zone is Singapore Time Zone, UTC +0800

Please let us know the following details:

  1. Collection Date/Time
  2. Collection Terminal
  3. Return Date/Time
  4. Destination
  5. Name
  6. Contact Number
  7. Email Address
  8. Promotion code (if any)
  9. Loss Coverage ($10 a device per trip)

I am travelling to a destination that is not listed on the website, can I still rent a travel router?

Destinations or countries that are not listed on the website are not available for ChangiWiFi rental. Fret not, we are working to cover more destinations with ChangiWiFi as we grow.

Can I do last minute reservations or walk-in to rent?

Last minute or walk-in orders are subjected to the availability of routers on hand, as they are booked on a first come, first serve basis. It is therefore highly recommended to make a booking of ChangiWiFi early.

You can reserve from one of the following methods (other than booking on website):

Call Centre
+65 6701 1185
Monday - Sunday
24 Hours
(Singapore Time Zone, UTC+08:00)
WhatsApp
+65 8790 0737
24 Hours
(Singapore Time Zone, UTC+08:00)
Walk-in Rentals
Walk-in to any Changi Recommends Counters at the Departure Halls or Transit Areas in the airport.
What about collection for last minute or walk-in reservations?

We are able to accommodate last minute reservations, so long as there are available routers. Let us know as early as possible so there is enough time for us to prepare, otherwise, you may consider walking in to rent directly at our Changi Recommends counters.

Please note: WiFi devices are subjected to availability and is on a first come, first serve basis. Kindly call +65 6701 1185 or WhatsApp +65 8790 0737 (24 Hours) to check on the walk-in devices’ availability.

Note: All last-minute reservations depend on the routers’ availability for the specified destination

How am I charged for the ChangiWiFi rental?
Standard Plan

This is a rental service where charges are incurred for the number of days the user holds on the router instead of the data usage. The charges will start from the date of collection until the date it is returned to Changi Recommends (Singapore date and time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 5
2nd Jan: SGD 5
3rd Jan: SGD 5
4th Jan: SGD 5
5th Jan: SGD 5
6th Jan: SGD 5
7th Jan: SGD 5
Total period = 7 Days
Total cost = 7 Days x SGD 5 = SGD 35

For the latest rental rates, please follow the website and social media channels closely for the latest deals, happenings and promotions.


What happens if I forget to return the router or I return it late?
Standard Plan

You will be imposed with a late fee on per day basis until the router returns to Changi Recommends. The rate will be as per the rental rate you have rented for.

For example, if the rental period is from 1 January to 10 January for Japan, at the rental rate of $5 a day, which will sum up to: $5 x 10 days = $50. If the user forgets to return it on 12 January, the payable rental will be $5 x 12 days = $60 (additional 2 days).

I am travelling to more than one country in a single trip, can I reserve for the router?

Yes, you can. Choose either Asia Package, Southeast Asia Package, Europe Package or Worldwide plan depending on where you are flying to.

For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. If the countries that you are visiting are not listed in the package, email us to inquire – call@changirecommends.com.sg

I am travelling to more than one country. How do the charges work? (Standard Plan)

a) Asia Package (up to 5 countries per trip)

The rental cost is SGD 10 daily, and charges begin from the date of collection (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 10
2nd Jan: SGD 10
3rd Jan: SGD 10
4th Jan: SGD 10
5th Jan: SGD 10
6th Jan: SGD 10
7th Jan: SGD 10
Total period = 7 Days
Total cost = 7 Days x SGD 10 = SGD 70

b) Europe Package (up to 20 countries per trip)

The rental cost is SGD 12 daily.

For example, the travelling period to United Kingdom is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 12
2nd Jan: SGD 12
3rd Jan: SGD 12
4th Jan: SGD 12
5th Jan: SGD 12
6th Jan: SGD 12
7th Jan: SGD 12
Total period = 7 Days
Total cost = 7 Days x SGD 12 = SGD 84

c) Worldwide Package (up to 20 countries per trip)

The rental cost is SGD17 daily (promotional rate). This package covers your connectivity in the countries available with ChangiWiFi.

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 17
2nd Jan: SGD 17
3rd Jan: SGD 17
4th Jan: SGD 17
5th Jan: SGD 17
6th Jan: SGD 17
7th Jan: SGD 17
Total period = 7 Days
Total cost = 7 Days x SGD 17 = SGD 119

d) United States (Transit Package)

The rental cost is SGD 12 daily. Charges begin from the date of collection (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100hrs).

Date Rental Fee (SGD)
1st Jan: SGD 12
2nd Jan: SGD 12
3rd Jan: SGD 12
4th Jan: SGD 12
5th Jan: SGD 12
6th Jan: SGD 12
7th Jan: SGD 12
Total period = 7 Days
Total cost = 7 Days x SGD 12 = SGD 84

Transit Destinations include:
Hong Kong, Japan, South Korea, Taiwan, Philippines, UAE, Qatar, Europe + United Kingdom, Malaysia, Vietnam and Indonesia

e) Europe & Middle East Package (up to 8 countries per trip)

The rental cost is SGD12 daily. Charges begin from the date of collection (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 12
2nd Jan: SGD 12
3rd Jan: SGD 12
4th Jan: SGD 12
5th Jan: SGD 12
6th Jan: SGD 12
7th Jan: SGD 12
Total period = 7 Days
Total cost = 7 Days x SGD 12 = SGD 84

f) Japan & South Korea Package

The rental cost is SGD8 daily. Charges begin from the date of collection (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date Rental Fee (SGD)
1st Jan: SGD 8
2nd Jan: SGD 8
3rd Jan: SGD 8
4th Jan: SGD 8
5th Jan: SGD 8
6th Jan: SGD 8
7th Jan: SGD 8
Total period = 7 Days
Total cost = 7 Days x SGD 8 = SGD 56

Loss and Insurance

What happens if the router is lost or damage?

If such an incident occurs, replacements would be needed for a brand new set for the missing and (or) damaged one. Insurance for ChangiWiFi rental can be purchased to cover missing or damaged ChangiWiFi routers, otherwise a missing or damaged router will be subjected to the following charges.

a) Loss or damages

Loss, Damage of the following items Charges (SGD)
Wi-Fi router and SIM card 300
Carrying case 25
Converter plug 25
Cable 25

b) Get insurance coverage at $10 per trip for ChangiWiFi

If you have opted for Loss Coverage whilst reserving online, good news is, it is covered. Please let us know immediately when the router is damaged, missing or stolen. Call our hotline +65 6701 1185 to notify us, follow up with an email (call@changirecommends.com.sg) within 48 hours from the happening with:

  • Detailed description of the happening that surrounds the theft, loss or damage, including date and place of event
  • Name of the customer service officer that you have contacted regarding this issue
  • Provide an official police report to us as evidence of loss, damaged or theft.

Modifications and Cancellation

My travel plans have changed, and I need to make changes in my reservation. How can I modify it?

You may email to us at call@changirecommends.com.sg to inform us of your changes.

How can I cancel my reservation?

You may email to us at call@changirecommends.com.sg or drop us a WhatsApp message to +65 8790 0737 (General Inquiry) to inform us of your changes.

Collection and Usage

Where do I collect my ChangiWiFi?
Public area – before immigration

Find our Changi Recommends’ Counters here

  • Collection of ChangiWiFi routers (Departure Halls/Transits*)
  • Return of ChangiWiFi routers (Arrival Halls only)

*Subject to availability
What documents do I need to provide when I collect the router from Changi Recommends?

You would only need to show the reservation number (from your confirmation email).

Payment for the WiFi rental must be made at the point of collection. All Credit or Debit cards are acceptable modes of payment.

How do I connect to the ChangiWiFi router?
  1. Press the switch button on the Overseas ChangiWiFi Router.
    (Button can be found at the side or in the centre of the device, depending on the model)
  2. Allow a short moment for the router to detect & connect to the signal in the country.
  3. Enable the WiFi function of your mobile gadgets (mobile phones, tablets, laptop etc.).
  4. Choose the SSID name and enter the password on your mobile device.
    (The router’s SSID and password are indicated on the router)
  5. You are connected to WiFi automatically.

Note: WiFi connection speed depends on the country’s network infrastructure.

Will a non-4G mobile device be compatible to use on a 4G router?

As long as the mobile device has WiFi connectivity function, you will be able to connect your device & use the data from the router. 4G connection simply refers to the speed of the data that is being transmitted for accessing the Internet.

How many devices can I connect to the router at the same time?

On average, the ChangiWiFi router lets you connect up to 5 mobile devices at the same time. The number of connected devices would also depend on the model of the ChangiWiFi router and the country’s Internet infrastructure that you are travelling to.

What is the connectivity distance between the router and my mobile devices?

The network/connectivity range is approximately 10 metres in radius, without any obstructions in between the router and your device.

What is the estimated battery life of a fully charged router?

The average battery life (of a fully charged router) is approximately 5-8 hours, depending on the number of connecting mobile devices and data usage.

What if I face any issues with the router? What can I do to resolve them?

If you experience any connectivity issues, please try restarting the router.

  1. Please note that network speed and connectivity may vary depending on the location's network infrastructure. Areas with mountainous terrain, coastal regions, rural areas and underground locations tend to have slower speeds and intermittent connectivity.
  2. To ensure data consumption is optimized, please disable automatic updates to your mobile device’s applications. Auto-updating in the background hinders the data speed.

If the connectivity problem persists, please contact us immediately for a logged troubleshooting case. This will allow us to promptly escalate the matter and provide further assistance, including potential refunds or compensation.

Email
call@changirecommends.com.sg
24 hrs,
Mondays to Fridays
(Singapore Time Zone, UTC+08:00)
Call Centre
+65 6701 1185
24 Hours
(Singapore Time Zone, UTC+08:00)
WhatsApp
+65 8790 0737 (Troubleshooting only)
24 Hours
(Singapore Time Zone, UTC+08:00)

WhatsApp is for text messaging only, please do not WhatsApp call (video and voice)
Accessing popular sites or apps in China and UAE

For travellers to China:

  1. Popular social websites and phone apps such as Facebook, Google, Instagram, Twitter, WhatsApp and more are banned in China.
  2. To bypass the ban & access such websites/apps, ChangiWiFi offers routers with Virtual Private Network (VPN). However, do note that the country’s authorities constantly update their network systems. As such, Changi Recommends shall not be responsible for the VPN’s performance.


For travellers to UAE:
  1. VoIP service providers such as WhatsApp, Viber, Facebook Messenger and SnapChat are banned.
  2. Unfortunately, ChangWiFi does not provide VPN for the country. Travellers may wish to use their own VPN at their own risk. Do note that the country’s authorities constantly update their network systems. Changi Recommends shall not be responsible for the VPN’s performance.

Fair Usage Policy (only applicable for Standard Plan)

What is Fair Usage Policy?

Fair Usage Policy is a set of guidelines implemented by the country's local Internet Service Provider carrier (ISP) to limit the amount of data consumed by the end user. Once the estimated data cap is reached by the end user, the Internet speed will either throttle to a slower speed (still accessible to the Internet) This is to prevent data abuse and violation of data service agreement, such as bandwidth hogging.

The carrier reserves the right, without notice or limitation, to deny or terminate, modify, disconnect or suspend the service if the end user engages in unfair usage, in excessive or abusive usage on the ISP, at their sole discretion, determines that action is necessary to protect the network from harm or degradation.

Changi Recommends is not liable if the connection service is terminated when the end user has reached the given data limit.

How do I check if the ChangiWiFi plan I rented, has reached the data limit?

The standard ChangiWiFi plan offers 500MB of high-speed 4G data per day. Once the limit is reached, the Internet speed will be reduced to 3G speed. Data consumption will be reflected on the device's screen in standby mode.

For a more detailed report of data consumption, please reach out to our customer service team at +65 6701 1185 or contact us via WhatsApp at +65 8790 0737



What happens when I exceed the data limit?

Once data usage reaches 500MB, the Internet speed will be reduced to 512Kbps (3G equivalent speed). However, if the usage is deemed excessive, data connection may be suspended.

Return and Payment

How do I pay for my ChangiWiFi rental?

Payment, during collection, can be made via credit or debit cards.
We accept all card schemes such as Visa, Mastercard, UnionPay & others.

Is there a deposit needed?

No, ChangiWiFi rentals do not require deposits or pre-payments during reservations. Payment for router rentals must be made when you come down to pick up the device.

Where do I return the ChangiWiFi?

You can return the router directly to any Changi Recommends’ counters at Arrival Halls in Changi Airport.

Find our Changi Recommends’ Counters here
  • Return of ChangiWiFi routers (Arrival Halls only)
  • Collection of ChangiWiFi routers (Departure Halls/Transits*)
*Subject to availability

 Email Us

call@changirecommends.com.sg
24 Hours
(Singapore Time Zone, UTC+08:00)

 Call Us

Reservations, Enquiries and Assistance
+65 6701 1185
24 Hours
(Singapore Time Zone, UTC+08:00)

 Whatsapp ID

Text for General Enquiries
+65 8790 0737
24 Hours
(Singapore Time Zone, UTC+08:00)