Frequently Asked Questions

ChangiWiFi is a personal wireless modem that connects any Wi-Fi-enabled devices to the internet with a secure network connection. Think of the Wi-Fi you have at home, just smaller in a pocket size version.

You can connect your laptop, tablet and (or) mobile phone to the Internet while you are travelling overseas, anytime anywhere. Saving you from costly data roaming, Wi-Fi hunting and loads of prepaid SIM card credits.

ChangiWiFi is pre-configured and does not require any complex installation.

Get yourself connected to the internet on the go. Think about:

• Staying in touch with your friends and family back home through text messaging and calls with WhatsApp® or Line®
• Navigate and find your way around a foreign place with Google Maps®
• Check your emails (especially if you are a business traveller)
• Share your travel adventures on social media channels!
• Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
• And more...

• 24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back to Singapore. Easy huh?
• Enjoy internet connection whenever you want. No more Wi-Fi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
• No obligations during your reservation process, as you pay for the rent when you collect. Surf the web on the go and keep your mind at ease with no hidden data fees.
• You can share the connection with up to 5 mobile devices (depending on the model of the router and destination you are renting for). So, share Wi-Fi with your travel partners and go on an adventure!

Overseas Travel Wi-Fi routers are pre-configured by our dedicated operations team. You do not have to insert your own SIM card into the router. That’s the beauty of the rent service – no installation, no configuration needed, just convenient and simple to use.

There are the charging cables, universal charger, and user manual to guide you on using the router and of course, the router itself!

Reserve them anytime once you have the travel dates and destinations settled. We’d suggest advance reservation during the peak travel season. ChangiWifi are assigned on first come first serve basis, depending on the availability.

Yes, of course! We are all about making it convenient for you. Our call centre operates 24 hours so you can either call our customer service officers at +65 6701 1185 or WhatsApp message to +65 9134 1516 (General Inquiry) to reserve. Let us know the following details and your consent to receive the latest deals and offerings from us.

1. Collection Date/Time
2. Collection Terminal
3. Return Date/Time
4. Destination
5. Name (as in NRIC)
6. Contact Number
7. Email Address
8. Nationality
9. Promotion code (if any)
10. Loss Coverage ($10 a device per trip)

Singapore Time Zone, UTC +0800

Destination that are not listed on the website are not available for rental. Fret not, we are working to cover ChangiWiFi to as many as we grow.

Last minute orders are at the mercy of routers’ availability on the first come first serve basis, depending on the country you are renting for too. Priority is given to travellers with advance reservation. To avoid disappointment, it is best to reserve early.

Yes, you can reserve from one of the following methods:

Yes, we do that too. Let us know as early as possible so there is enough time for us to prepare otherwise, you can consider walk-in to rent at these locations.

WiFi device will be subjected to availability and is on a first come first serve basis. Kindly call +65 6701 1185 or WhatsApp +65 8403 4722 (24 Hours) to check on the walk-in devices’ availability.

Note: All last-minute reservations depend on the routers’ availability for the specified destination.

This is a rent service where charges are incurred for the number of days the user holds on the router instead of the data usage. The charges will incur from the collection day until the day it is returned to Changi Recommends.

Charges begin from the first day of collection until the date the user arrives back to Singapore (Singapore date and time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

For the latest rental rates, follow the website and social media channels closely for the latest deals, happenings and promotions.

You will be imposed with a late fee on per day basis until the router returns to Changi Recommends. The rate will be as per the rental rate you have rented for.

For example, if the rental period is from 1 January to 10 January for Japan, at the rental rate of $5 a day, which will sum up to: $5 x 10 days = $50. If the user forgets to return it on 12 January, the payable rental will be $5 x 12 days = $60 (additional 2 days).

Yes, you can. Choose either Asia Package, South East Asia Package, Multi-Europe or Worldwide plan depending where you are flying to.

For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. If the countries that you are visiting are not listed in the package, email us to inquire – call@changirecommends.com.sg

a) Multi Asia Wi-Fi Plan (up to five countries per trip)

The rental cost is at SGD 10 daily. Charges begin from the date of collection (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

b) Multi Europe Plan (up to 20 countries per trip)

The rental cost is at SGD 12 daily. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (Singapore date and time). For example, the travelling period to United Kingdom is from 1 January (2200 hrs) to 7 January (0100 hrs).

c) Worldwide Plan (up to 20 countries per trip)

The rental cost is at SGD17/day (promotional rate) covering your connectivity in the countries available in ChangiWiFi.

The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day of collection (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

d) United States (Transit Package)

The rental cost is at SGD 12 daily. Charges begin form the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100hrs).

e) Europe & Middle East Package (up to eight countries per trip)

The rental cost is at SGD12 daily. Charges begin from the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

f) Japan & South Korea

The rental cost is at SGD8 daily. Charges begin from the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).