Frequently Asked Questions

ChangiWiFi is a personal wireless modem that connects any Wi-Fi-enabled devices to the internet with a secure network connection. Think of the Wi-Fi you have at home, just smaller in a pocket size version.

You can connect your laptop, tablet and (or) mobile phone to the Internet while you are travelling overseas, anytime anywhere. Saving you from costly data roaming, Wi-Fi hunting and loads of prepaid SIM card credits.

ChangiWiFi is pre-configured and does not require any complex installation.

Get yourself connected to the internet on the go. Think about:

• Staying in touch with your friends and family back home through text messaging and calls with WhatsApp® or Line®
• Navigate and find your way around a foreign place with Google Maps®
• Check your emails (especially if you are a business traveller)
• Share your travel adventures on social media channels!
• Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
• And more...

• 24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back to Singapore. Easy huh?
• Enjoy internet connection wherever you want. No more Wi-Fi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
• No obligations during your reservation process, as you pay for the rent when you return. Surf the web on the go and keep your mind at ease with no hidden data fees.
• You can share the connection with up to eight mobile devices (depending on the model of the router and country you are renting for). So, share Wi-Fi with your travel partners and go on an adventure!

Overseas Travel Wi-Fi routers are pre-configured by our dedicated operations team. You are unable to insert your own SIM card into the router, due to local data policies by the country’s local ISP to prevent abuse. That’s the beauty of the rent service – no installation, no configuration needed, just convenient and simple to use.

There are the charging cables, universal charger, and user manual to guide you on using the router and of course, the router itself!

The Chinese authorities have restricted the use of certain websites and mobile applications in China.

Use of VPNs will be at the users’ risk as the authorities are constantly updating their systems. Changi Recommends will not be liable if the user decides to use VPNs.

While planning for the trip, please research online to find out the list of websites and mobile applications that are banned to have a better understanding on the country’s internet regulation and policies.

Reserve them anytime once you have the travel dates and destinations settled. We’d suggest advance reservation during the peak travel season. ChangiWifi are assigned on first come first serve basis, depending on the availability.

Yes, of course! We are all about making it convenient for you. Our call centre operates 24 hours so you can either call our customer service officers at +65 6701 1185 or WhatsApp message to +65 9134 1516 (General Inquiry) to reserve. Let us know the following details and your consent to receive the latest deals and offerings from us.

1. Collection Date/Time
2. Collection Terminal
3. Return Date/Time
4. Country
5. Name (as in NRIC)
6. Contact Number
7. Email Address
8. Nationality
9. Passport/ID Number
10. Promotion code (if any)
11. Loss Coverage ($10 a device per trip)

Singapore Time Zone, UTC +0800

Countries that are not listed on the website are not available for rental. Fret not, we are working to cover ChangiWiFi to as many countries as we grow.

Yes, you can reserve from one of the following methods:

Last minute orders are at the mercy of routers' availability on first come first serve basis, depending on the country you are renting for too. Priority is given to travellers with advance reservation. To avoid disappointment, it is best to reserve early.

Yes, we do that too. Let us know by the cut-off time stated below so there is enough time for us to pack, arrange and send it to your departing terminal in the airport.

Same Day Collection

You will get a confirmation email and a reminder SMS notification (to receive 24 hours before collection). This is subjected to router’s availability of the specific destination.

Same day collection on

WiFi device will be subjected to availability and is on a first come first serve basis. Kindly call +65 6701 1185 or WhatsApp +65 8403 4722 (24 Hours) to check on the walk-in devices’ availability.

Reservations made before 1500 hrs for the following day collection will be confirmed by Changi Recommends. This is subjected to routers' availability of the specific destination. Example – reservation made on 1 Jan 1000 hrs for collection on 2 Jan 0900 hrs will be accepted.

Note: All last-minute reservations depends on the routers’ availability for the specified destination.

This is a rent service where charges are incurred for the number of days the user holds on the router instead of the data usage. The charges will incur from the second day of collection until the day it is returned to Changi Recommends.

That means, the rent rate on the first day of the collection date is free. Charges begin from the second day of collection until the date the user arrives back to Singapore (Singapore date and time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

¹promotion rate. Follow the website and social media channels closely for the latest deals, happenings and promotions

You will be imposed on a per day late fee until the router returns to Changi Recommends. The rate will be as per the promotional rate you have rented for.

For example, if the rental period is 1 January to 10 Jan for Japan at the rental rate of $5 a day, which will sum up to: $5 x 9 days = $45. If the user forgets and returns it on 12 Jan, the payable rental will be $5 x 11 days = $55 (additional 2 days).

Yes, you can. Choose either Asia Package, South East Asia Package, Multi-Europe or Worldwide plan depending where you are flying to.

For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. If the countries that you are visiting are not listed in the package, email us to inquire - call@changirec.com

a) Multi Asia Wi-Fi Plan (up to five countries per trip)

The rental cost is at SGD10/day. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

b) Multi Europe Plan (up to 20 countries per trip)

The rental cost is at SGD12/day (promotional rate). The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (Singapore date and time). For example, the travelling period to United Kingdom is from 1 January (2200 hrs) to 7 January (0100 hrs).

c) Worldwide Plan (up to 20 countries per trip)

The rental cost is at SGD17/day (promotional rate) covering your connectivity in the countries available in ChangiWiFi.

The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day of collection (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).