Frequently Asked Questions

ChangiWiFi is a personal wireless modem that connects any Wi-Fi-enabled devices to the internet with a secure network connection. Think of the Wi-Fi you have at home, just smaller in a pocket size version.

You can connect your laptop, tablet and (or) mobile phone to the Internet while you are travelling overseas, anytime anywhere. Saving you from costly data roaming, Wi-Fi hunting and loads of prepaid SIM card credits.

ChangiWiFi is pre-configured and does not require any complex installation.

Get yourself connected to the internet on the go. Think about:

• Staying in touch with your friends and family back home through text messaging and calls with WhatsApp® or Line®
• Navigate and find your way around a foreign place with Google Maps®
• Check your emails (especially if you are a business traveller)
• Share your travel adventures on social media channels!
• Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
• And more...

• 24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back to Singapore. Easy huh?
• Enjoy internet connection wherever you want. No more Wi-Fi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
• No obligations during your reservation process, as you pay for the rent when you return. Surf the web on the go and keep your mind at ease with no hidden data fees.
• You can share the connection with up to 5 mobile devices (depending on the model of the router and country you are renting for). So, share Wi-Fi with your travel partners and go on an adventure!

Overseas Travel Wi-Fi routers are pre-configured by our dedicated operations team. You are unable to insert your own SIM card into the router, due to local data policies by the country’s local ISP to prevent abuse. That’s the beauty of the rent service – no installation, no configuration needed, just convenient and simple to use.

There are the charging cables, universal charger, and user manual to guide you on using the router and of course, the router itself!

The Chinese authorities have restricted the use of certain websites and mobile applications in China, however, you can access these websites and mobile applications if you opt to rent ChangiWiFi with VPN ($10 a day).

Please note that access to these websites and mobile applications is restricted if you choose to rent ChangiWiFi without VPN ($8 a day). You are strongly advised to research online the list of websites and mobile applications that are banned to have a better understanding on the country’s internet regulation and policies

The Pay-Per-GB plan provides travellers looking to visit Europe and USA with an economical alternative by only paying for the data they consume during their trip. Up to 5 devices can be connected to the ChangiWiFi router at the same time.

The Pay-Per-GB plan is created because Singaporeans tend to plan for longer holidays when visiting Europe and USA regions. The Standard plan, which charges by per day rental, will be costly for longer rental durations. Thus, the Pay-Per-GB plan was conceived to fill this gap in the market.

Starting from $32 (for the first 2GB), the plan is currently available for Europe and USA  with more countries to be added in 2019.

The Pay-Per-GB Plan is charged based on data usage, starting from the basic price of $32 for 2GB. Should more data be required, optional top up is available at $20 per 1GB.

Conversely, the Standard Plan’s rental rate is based on the number of calendar days the user has rented a ChangiWiFi router for. Rental starts from the date of collection until the date of return, with prices starting from $5 a day depending on the country the router has been rented for.

For Pay-Per-GB Plan, the connection speed is also unaffected regardless of usage unlike the Standard Plan where Fair Use Policy may apply based on the country’s local carrier due to data congestion and abuse prevention.

The Pay-Per-GB plan starts with a minimum of 2GB data at $32 for the entire trip regardless of rental period. Should you need require more data, the optional top up is available at $20 per 1GB.

*The maximum rental duration for Pay-Per-GB plan rental is 15 days.

The maximum rental duration for Pay-Per-GB plan rental is 15 days.

Upon collection of the ChangiWiFi router, the user will receive an SMS which will include a link to top up data and keep track of data usage.

The minimum top-up will be $20 for 1GB. The top-up process will take no more than five (5) minutes to be reflected on the ChangiWiFi router. Payment will be made upon return of the device to Changi Recommends’ counter.

Top up or check data usage through this link:
https://www.changirecommends.com/owifi_topup_form.aspx

Upon collection of your ChangiWiFi router, you will receive an SMS which will include a link where you can top up more data and keep track of data usage. Additionally, you will also receive constant email and SMS to prompts to top up once you hit 30%/70%/90% of your data usage.

Top Up or Check Data Usage in this link: Top-up Form

Payment will be made upon return of the device to our Changi Recommends counter.

No refunds will be issued for unused data.

Yes, you can. Please reach out to our customer service team at least 3 working days before the date collection through either of these channels Call, WhatsApp or Email.

No switching of plans will be allowed mid-trip.

Unfortunately, you are not able to bring over any unused data.

In most destinations, the network will be in 4G. However, the network speed may differ as it is dependent on the local network carrier and infrastructures in the area you are in.
Do note that rural areas, outskirts, mountains, underground tunnels and coastal areas tend to have weaker network.
Connectivity may be intermittent at these areas and you may experience slower connection.

For Pay-Per-GB Plan, the connection speed will not be affected by the Fair Data Use Policy (FUP) unaffected regardless of usage. Fair Use Policy only applies to the Standard Plan.

For Pay-Per-GB Plan, the connection speed is unaffected regardless of usage. Fair Use Policy only applies to the Standard Plan.

Users will not be able to access to internet as the pre-set data has been fully consumed. Email and SMS prompts will be sent to remind you to top up once you hit 30%/70%/90% of your data usage.

If the user wishes to reactivate the plan (though a top up) after the data has been fully consumed, they will need to find an alternative internet source to access the top up page. Internet connectivity will return within five (5) minutes of successfully topping up.

The late return fee will only be implemented from the second extended day of the intended return date, at $1 per day, until the date the user returns the device to Changi Recommends. A 1-day grace period is extended for all users.

Reserve them anytime once you have the travel dates and destinations settled. We’d suggest advance reservation during the peak travel season. ChangiWifi are assigned on first come first serve basis, depending on the availability.

Yes, of course! We are all about making it convenient for you. Our call centre operates 24 hours so you can either call our customer service officers at +65 6701 1185 or WhatsApp message to +65 9134 1516 (General Inquiry) to reserve. Let us know the following details and your consent to receive the latest deals and offerings from us.

1. Collection Date/Time
2. Collection Terminal
3. Return Date/Time
4. Country
5. Name (as in NRIC)
6. Contact Number
7. Email Address
8. Nationality
9. Passport/ID Number
10. Promotion code (if any)
11. Loss Coverage ($10 a device per trip)

Singapore Time Zone, UTC +0800

Countries that are not listed on the website are not available for rental. Fret not, we are working to cover ChangiWiFi to as many countries as we grow.

Yes, you can reserve from one of the following methods:

Last minute orders are at the mercy of routers' availability on first come first serve basis, depending on the country you are renting for too. Priority is given to travellers with advance reservation. To avoid disappointment, it is best to reserve early.

Yes, we do that too. Let us know by the cut-off time stated below so there is enough time for us to pack, arrange and send it to your departing terminal in the airport.

Same Day Collection

Same day collection	Reserve by
from 1600 hours to 0000 hours the next day	1500 hours
the next day	(call or WhatsApp)

You will get a confirmation email and a reminder SMS notification (to receive 24 hours before collection). This is subjected to router’s availability of the specific destination.

Same day collection on

Same day collection	Reserve by
from 0000 hours to 1600 hours	Walk in to inquire about stocks availability

WiFi device will be subjected to availability and is on a first come first serve basis. Kindly call +65 6701 1185 or WhatsApp +65 8403 4722 (24 Hours) to check on the walk-in devices’ availability.

Reservations made before 1500 hrs for the following day collection will be confirmed by Changi Recommends. This is subjected to routers' availability of the specific destination. Example – reservation made on 1 Jan 1000 hrs for collection on 2 Jan 0900 hrs will be accepted.

Note: All last-minute reservations depends on the routers’ availability for the specified destination.

Standard Plan

This is a rent service where charges are incurred for the number of days the user holds on the router instead of the data usage. The charges will incur from the collection day until the day it is returned to Changi Recommends.

Charges begin from the first day of collection until the date the user arrives back to Singapore (Singapore date and time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	1SGD 5
2nd Jan:	1SGD 5
3rd Jan:	1SGD 5
4th Jan:	1SGD 5
5th Jan:	1SGD 5
6th Jan:	1SGD 5
7th Jan:	1SGD 5
Total period: 7 days	Total cost: SGD 35

¹promotion rate. Follow the website and social media channels closely for the latest deals, happenings and promotions

Pay-Per-GB Plan

The Pay-Per-GB plan starts with a minimum of 2GB data at $32 for the entire trip regardless of rental period. Should you need require more data, the optional top up is available at $20 per 1GB.

Top Up or Check Data Usage in this link: Top-up Form

* The maximum rental duration for Pay-Per-GB plan rental 30 days.

Standard Plan

You will be imposed on a per day late fee until the router returns to Changi Recommends. The rate will be as per the promotional rate you have rented for.

For example, if the rental period is 1 January to 10 Jan for Japan at the rental rate of $5 a day, which will sum up to: $5 x 10 days = $50. If the user forgets and returns it on 12 Jan, the payable rental will be $5 x 12 days = $60 (additional 2 days).

Pay-Per-GB Plan

Late fee will accumulate from the second day of the intended return, at $1 a day, until the date the Customer returns the device to Changi Recommends.

Yes, you can. Choose either Asia Package, South East Asia Package, Multi-Europe or Worldwide plan depending where you are flying to.

For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. If the countries that you are visiting are not listed in the package, email us to inquire - call@changirec.com

a) Multi Asia Wi-Fi Plan (up to five countries per trip)

The rental cost is at SGD10/day. Charges begin from the collection day (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 10
2nd Jan:	SGD 10
3rd Jan:	SGD 10
4th Jan:	SGD 10
5th Jan:	SGD 10
6th Jan:	SGD 10
7th Jan:	SGD 10
Total period: 7 days	Total cost: SGD 70

b) Multi Europe Plan (up to 20 countries per trip)

The rental cost is at SGD12/day (promotional rate). The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (Singapore date and time). For example, the travelling period to United Kingdom is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 12
2nd Jan:	SGD 12
3rd Jan:	SGD 12
4th Jan:	SGD 12
5th Jan:	SGD 12
6th Jan:	SGD 12
7th Jan:	SGD 12
Total period: 7 days	Total cost: SGD 84

c) Worldwide Plan (up to 20 countries per trip)

The rental cost is at SGD17/day (promotional rate) covering your connectivity in the countries available in ChangiWiFi.

The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day of collection (Singapore date and time). For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 17
2nd Jan:	SGD 17
3rd Jan:	SGD 17
4th Jan:	SGD 17
5th Jan:	SGD 17
6th Jan:	SGD 17
7th Jan:	SGD 17
Total period: 7 days	Total cost: SGD 119

d) United States (Transit Package)

The rental cost is at SGD12/day. Charges begin from the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 12
2nd Jan:	SGD 12
3rd Jan:	SGD 12
4th Jan:	SGD 12
5th Jan:	SGD 12
6th Jan:	SGD 12
7th Jan:	SGD 12
Total period: 7 days	Total cost: SGD 84

e) Europe & Middle East Package (up to eight countries per trip)

The rental cost is at SGD12/day. Charges begin from the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 12
2nd Jan:	SGD 12
3rd Jan:	SGD 12
4th Jan:	SGD 12
5th Jan:	SGD 12
6th Jan:	SGD 12
7th Jan:	SGD 12
Total period: 7 days	Total cost: SGD 84

f) Japan & South Korea

The rental cost is at SGD8/day. Charges begin from the collection day (Singapore date and time). There will be no change in pricing throughout the rental duration. For example, the travelling period is from 1 January (2200 hrs) to 7 January (0100 hrs).

Date	Rental Fee (SGD)
1st Jan:	SGD 8
2nd Jan:	SGD 8
3rd Jan:	SGD 8
4th Jan:	SGD 8
5th Jan:	SGD 8
6th Jan:	SGD 8
7th Jan:	SGD 8
Total period: 7 days	Total cost: SGD 56

a) Multi Europe Plan (up to 20 countries per trip)

The Pay-Per-GB plan starts with a minimum of 2GB data at $32 for the entire trip regardless of rental period. Should you need require more data, the optional top up is available at $20 per 1GB.

Top Up or Check Data Usage in this link: Top-up Form

*The maximum rental duration for Pay-Per-GB plan rental 30 days.