How To Rent?

Price Plan

 Fair Usage Policy (FUP)

'Unlimited' service is not always without limits. The limits are set with a Fair Usage Policy, which is a set of rules that impose a threshold on the amount of units (minutes, seconds, kilobytes etc.) used by users of a service. This is normally imposed on those services that are termed ‘unlimited’ which would initially mean that the user can use as many/much of the offered service as they want.

Since abuse can happen, either intentional or non-intentional, the limit is imposed. As a limit of this abuse from one or a segment of the users, other users will be penalized. Also, the company offering the service loses as well. So, a fair usage policy stands as a means to avoid abuse and in the process protects the other consumers as well as the provider.

Renters are advised to take note of the data limit capped by the Internet Service Provider (ISP) Fair Usage Policy (FUP) in each country. The Internet Service Providers (ISP) implements a data limit to the user when a channel becomes overload and this limit varies in different countries, depending on their policy regulations.

The user may experience either slow data speed, temporarily idle for a period of time, if the data usage exceeded the assigned limit. The excess data will not incur additional cost on your rental rates.

Wifi Router Specifications

Devices shown are subject to availability. In the event that device is out of stock, we will replace with a similar or equivalent device.

 America

Country	Communication Standard	Daily Fair Usage	Exceed Data Implication	Maximum No. of Connections	Battery Life (Hours)*
USA / Hawaii	LTE/3G	500MB	Network will suspend, activate for 24 hours. After second suspension, network will deactivate.	10	Up to 15

* Battery life depends on the usage and radio wave condition.

 Asia

Country	Communication Standard	Daily Fair Usage	Exceed Data Implication	Maximum No. of Connections	Battery Life (Hours)*
Australia	LTE/3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 6
China	3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 5
Hong Kong	LTE/3G	500MB	Network speed will slow down when exceed fair data usage	Up to 6	Up to 10
Japan	LTE/3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 12
Malaysia	LTE/3G	500MB	Network speed will slow down when exceed fair data usage	Up to 6	Up to 6
Philippines	LTE/3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 6
South Korea	LTE/3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 9
Taiwan	LTE/3G	Unlimited Data Usage	Not Applicable	Up to 6	Up to 4
Thailand	3G	500MB	Network speed will slow down when exceed fair data usage	Up to 6	Up to 6
Indonesia	3G	400MB	Network speed will slow down when exceed fair data usage	Up to 6	Up to 5
Vietnam	LTE/3G	500MB	Network speed will slow down when exceed fair data usage	Up to 6	Up to 6

* Battery life depends on the usage and radio wave condition.

 Europe

Country	Communication Standard	Daily Fair Usage	Exceed Data Implication	Maximum No. of Connections	Battery Life (Hours)*
Europe	3G	500MB	Network speed will slow down when exceed fair data usage	Up to 6	4

*Battery life depends on the usage and radio wave condition.
*Different devices will be given depending on availability of stocks.

Frequently Asked Questions (FAQ)

GENERAL

What is an Overseas Travel Wi-Fi?
Overseas Travel Wi-Fi is a personal wireless modem that connects any Wi-Fi-enabled devices to the internet with a secure network connection. Think of the Wi-Fi you have at home, just smaller in a pocket size version.
You can connect your laptop, tablet and (or) mobile phone to The Internet while you are travelling overseas, anytime anywhere. Saving you from costly data roaming, Wi-Fi hunting and loads of prepaid SIM card credits.
Overseas Travel Wi-Fi is pre-configured and does not require any complex installation.

What can I do with this when I travel overseas?
Get yourself connected to the internet on the go. Think about:
•  Staying in touch with your friends and family back home through text messaging and calls with WhatsApp® or Line®
•  Navigate and find your way around a foreign place with Google Maps®
•  Check your emails (especially if you are a business traveller)
•  Share your travel adventures on social media channels!
•  Find useful information for your trips. (E.g. attractions & museums opening hours, public trains and buses locations etc.)
•  And more...

Why should I rent one?
•  24 hours convenience of collecting and returning in Singapore Changi Airport. Means you can pick up before checking in your flight, get connected when you land and return when you arrive back to Singapore. Easy huh?
•  Enjoy internet connection wherever you want. No more Wi-Fi hunting or depend on weak Wi-Fi in your hotel. Say goodbye to expensive roaming bills.
•  No obligations during your reservation process, as you pay for the rent when you return. Surf the web on the go and keep your mind at ease with no hidden data fees.
•  You can share the connection with up to eight mobile devices (depending on the model of the router and country you are renting for). So, share Wi-Fi with your travel partners and go on an adventure!

Can I just rent a Travel Wi-Fi router and insert my own overseas SIM card?
Overseas Travel Wi-Fi routers are pre-configured by our dedicated operations team. You are unable to insert your own SIM card into the router, due to local data policies by the country’s local ISP to prevent abuse. That’s the beauty of the rent service – no installation, no configuration needed, just convenient and simple to use.
What are the items I will receive when I collect the Travel Wi-Fi?
There are the charging cables, universal charger, and user manual to guide you on using the router and of course, the router itself!

RESERVATION PROCESS

How can I rent the Travel Wi-Fi for my upcoming trips?

When should I reserve?
Can I call or send a text message to reserve the Overseas Travel Wi-Fi?
Yes, of course! We are all about making it convenient for you. Our call centre operates 24 hours so you can either call our customer service officers at +65 6701 1185 or WhatsApp them at +65 8403 4722 to reserve with the following details:
1. Collection Time/Date
2. Returning Time/Date
3. Collection and Drop off Point
4. Country Travelling to
5. Name
6. Email Address
7. Contact Number
8. Nationality
9. Passport Number
10. Promo code (if any)
Singapore Time Zone, UTC +0800

I am travelling to a country that is not listed on the website, can I still rent a travel router?
Countries that are not listed on the website are not available for rental. Fret not, we are working to provide wireless rent services to more countries as we grow.

Can I do last minute reservations?
Yes, you can reserve from one of the following methods:

Last minute orders are at the mercy of routers' availability on first come first serve basis, depending on the country you are renting for too. Priority is given to travellers with advance reservation. To avoid disappointment, it is best to reserve early.

What about the collection for last minute reservation?
Yes, we do that too. Let us know by the cut-off time stated below for us to pack, arrange and send it to your departing terminal in the airport.

Same Day Collection

Same day collection	Reserve by
from 1600 hours to 0000 hours the next day	1500 hours (call or WhatsApp)

You will get a confirmation email. This is subjected to router’s availability of the specific destination.

Same day collection on
from 0000 hours to 1600 hours	Walk in to inquire about stocks availability

Wi-Fi device will be subjected to availability and is on a first come first serve basis. Kindly call +65 6701 1185 or WhatsApp +65 8403 4722 (24 Hours) to check on the walk-in devices’ availability.

Reservations made before the time 1500 hrs for the following day collection which will be confirmed by Changi Recommends. This is subjected to routers' availability of the specific destination. Example – reservation made on 1 Jan 1000 hrs for collection on 2 Jan 0900 hrs will be accepted. Note: All last minute reservations depends on the routers’ availability for the specified destination.

Note: All last minute reservations depends on the routers’ availability for the specified destination.

How am I charged for the rental?
This is a rent service where charges are incurred for renting the router instead of the data usage. The charges will incur from the second day of collection until the day it is returned to Changi Recommends. That means, the rent rate on the first day of the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis – 12 midnight to 12 midnight, Singapore time).

For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs).

Date	Rental Fee (Singapore Dollars)
1st Jan:	No rental charge
2nd Jan:	SGD 12
3rd Jan:	SGD 12
4th Jan:	SGD 12
5th Jan:	SGD 12
6th Jan:	SGD 12
7th Jan:	SGD 12
Total period: 6 days	Total cost: SGD 72

What happens if I forget to return the router or I return it late?
You will be imposed on a per day late fee until the router returns to Changi Recommends.

Penalty fee (per day)	Countries
SGD 12	Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, USA
SGD 25	Europe

I am travelling to more than one country in a single trip, can I reserve for the router?
Yes, you can. Choose either Multi-Asia or Multi-Europe depending where you are flying to. You can select up to three countries for a single trip.
For example, select Japan and Korea under the Multi-Asia package if you are travelling to both countries during the same travel period. As the router supports connectivity to one specific country, you will have to rent multiple devices to the countries you are heading to. If the countries that you are visiting are not listed in the package, email us to inquire - call@changirec.com

I am travelling to more than one country. How do the charges work?
A: Multi Asia Wi-Fi Plan (up to 3 countries per trip)
The rental cost is at SGD15/day. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis until 0000 hrs midnight, Singapore time).
For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs ).

Date	Rental Fee (Singapore Dollars)
1st Jan:	No rental charge
2nd Jan:	SGD 15
3rd Jan:	SGD 15
4th Jan:	SGD 15
5th Jan:	SGD 15
6th Jan:	SGD 15
7th Jan:	SGD 15
Total period:6 days	Total cost:SGD 90

B: Multi Europe Plan (up to 3 countries per trip)
The rental cost is at SGD25/day. The rent rate for the first day on the collection date is waived. Charges begin from the 2nd day (according to 24-hour basis until 0000 hrs midnight, Singapore time).
For example, the travelling period to Japan is from 1 January (2200 hrs) to 7 January (0800 hrs).

Date	Rental Fee (Singapore Dollars)
1st Jan:	No rental charge
2nd Jan:	SGD 25
3rd Jan:	SGD 25
4th Jan:	SGD 25
5th Jan:	SGD 25
6th Jan:	SGD 25
7th Jan:	SGD 25
Total period:6 days	Total cost:SGD 150

LOSS AND INSURANCE

What happens if the router is missing, lost or damage?
We have to replace a brand new set for the missing and (or) damaged one. There are two ways to this.
a) Loss or damages.

Loss, Damage of the following items	Charges (SGD)
Wi-Fi router and SIM card	300
Carrying case	25
Converter plug	25
Cable	25
Portable charger	30

b) Get insurance coverage at $10 per trip.
If you have opted for insurance when you reserve with us, good news is, it is covered. Please contact us immediately and let us know when you lost the router, damage it or was it stolen. Call our hotline +65 6701 1185 to notify us, follow up with an email (call@changirecommends.com.sg ) within 48 hours from the happening with:
• Detailed description of the happening that surrounds the theft, loss or damage, including date and place of event
• Name of the customer service officer that you have contacted regarding this issue
• Provide an official police report to us as an evidence of loss, damaged or theft.

MODIFICATIONS AND CANCELLATION

My travel plans have changed and I need to make changes in my reservation. How can I modify it?
You may email to us at call@changirecommends.com.sg to inform us of your changes.

How can I cancel my reservation?
You may email to us at call@changirecommends.com.sg to inform us of your changes.

COLLECTION AND USAGE

Where do I collect my Travel Wi-Fi router?
Collect your Wi-Fi rental at the Changi Recommends counter you've chosen when you reserve online. Changi Recommends counters are located in all three terminals at Singapore Changi Airport.

Terminal 1
Arrival Hall (Public Area)	Level 1	24 Hours	Near Starbucks
Departure Transit	Level 2	24 Hours	Beside Omega Boutique
Terminal 2
Arrival Hall (Public Area)	Level 1	24 Hours	Opposite baggage belt 34
Departure Hall (Public Area	Level 2	24 Hours	Opposite Check-in Row 10
Terminal 3
Arrival Hall (Public Area)	Level 1	24 Hours	Opposite Baggage belt 42

What are the required documents do I need to provide when I pick up the router from Changi Recommends?
A passport that is used to reserve the router. For registration and verification purposes. A valid credit card. A refundable deposit of SGD$1 on the card is required as a hold for account validity and in the case of any incidental damage or loss of the rented items. Payment is made only when the router returns to Changi Recommends counter.

Is there a user guide to guide me on connecting the router?
Yes, the user guide is enclosed in every bag to help you getting connected overseas.
How do I get connected for the first time?
1. Turn on Overseas Wi-Fi Router.
2. Enable the Wi-Fi function on the mobile gadgets (mobile phones, tablets, laptop etc.).
3. Choose the SSID name and enter the password on your mobile phone.
4. SSID and password are indicated on the router.
5. You are connected to Wi-Fi automatically when the hotspot is on.
Note: Wi-Fi connection speed depends on the country’s network infrastructure.

Is a non-4G mobile device be compatible to use on a 4G router?
As long as the mobile device has Wi-Fi connectivity function, it is not a need to connect with a 4G mobile device. 4G connection refers to the speed the data is being transmitted for accessing the Internet.

How many devices can I connect to the router at the same time?
Depending on the model of the Travel Wi-Fi router and the country you are renting for. Some devices allow up to eight mobile connections in a single time.

What is the connectivity distance between the router and the mobile devices?
The network range is approximately 10 metres in radius without any obstacles. What is the estimated battery life of a fully charged router? The average battery life is approximately 5-8 hours, depending on the number of connecting mobile devices, data usage and radio wave condition.

How can I troubleshoot if I face any issues with the router?
A: Try to turn off the router and on it again. Otherwise, try to re-insert the SIM card and restart the router again.
If the problem persists, take photo of the screen on the device and contact us at

FAIR USAGE POLICY

What is Fair Usage Policy?
Fair Usage Policy is a set of guidelines implemented by the country's local carrier (Internet Service Provider, ISP) to limit the amount of data consumed by the end user. Once the estimated data cap is reached by the end user, the internet speed will either throttle to a slower speed (still accessible to the internet) or in some cases, terminated by the carrier. This is to prevent data abuse and violation of data service agreement, such as bandwidth hogging.
The carrier reserves the right, without notice or limitation, to deny or terminate, modify, disconnect or suspend the service if the end user engages in unfair usage, in excessive or abusive usage on the ISP, at their sole discretion, determines that action is necessary to protect the network from harm or degradation.

Changi Recommends is not liable if the connection service is terminated when the end user has reached the given data limit.

How do I know if the Travel Wi-Fi I rented for has data limit?
There is usually an indication on the screen to show the amount of data consumed. Different models of the router have different ways of tracking the data consumed. Please check with our customer service for assistance.

Country	Implication	Daily data limit (estimated)
Philippines Taiwan Japan	Not Applicable	Unlimited
Hong Kong Thailand	Slow internet speed	500MB
Australia South Korea China Malaysia Europe		400MB

What happens if I exceed the data limit?
If data consumption exceeds its given capacity, you may experience either slower internet speed or termination/suspension of internet connection by the local ISP.

RETURN AND PAYMENT

How do I pay for my Travel Wi-Fi rental?
Payment is done when you return the Travel Wi-Fi to Changi Recommends counters. The rental is chargeable from the second day of collection until the day you return the router to us. We accept cash and major credit cards.

Is there a deposit?
Yes, we will require a S$1 deposit on your credit card when you collect the routers from us. This acts as an authorization hold in the case of incidentals. No actual charge is made on the credit card. The credit card issuing bank will release the deposit and the time taken to release will depend on the issuing bank.
This is a refundable deposit and it will not be debited to the account.

Where do I return the Travel Wi-Fi router?
You can return the router either directly to Changi Recommends or opt for courier delivery services (an option made during reservation).

For returns to Changi Recommends counters, we are located at:

Terminal 1
Arrival Hall (Public Area)	Level 1	24 Hours	Near Starbucks
Departure Transit	Level 2	24 Hours	Beside Omega Boutique
Terminal 2
Arrival Hall (Public Area)	Level 1	24 Hours	Opposite baggage belt 34
Departure Hall (Public Area	Level 2	24 Hours	Opposite Check-in Row 10
Terminal 3
Arrival Hall (Public Area)	Level 1	24 Hours	Opposite Baggage belt 42

Pick Up At Changi Recommends Booths in Changi Airport

Pick up at the respective Changi Recommends booth indicated on the reservation form. Refer to the map above for the locations as well as operating hours.