General Frequently Asked Questions (F.A.Q)

General Frequently Asked Questions

What is Changi Recommends?
Changi Recommends is the vibrant flagship brand of Changi Travel Services (CTS), a subsidiary of Changi Airport Group (CAG). Located within Changi Airport, it enhances travel experiences for both inbound and outbound travellers, offering a curated range of services to meet diverse travel needs, whether for business or leisure.
What does Changi Recommends offer?
Changi Recommends offers a wide range of travel products and services to enhance your journey. These include ChangiWiFi pocket routers, Changi Travel eSIM, Changi i-SIM, and overseas prepaid SIM cards for connectivity; local and international tours; attraction tickets; Japan Rail passes; airport transfers; private car charters; flight tickets; ChangiAssure travel insurance; ChangiFX foreign exchange; Changi Mobile lines; and Meet & Greet services at Changi Airport. With convenient collection options and competitive rates, Changi Recommends makes travel smooth and enjoyable, whether for business or leisure.
Where and how can I purchase deals from Changi Recommends?
You can purchase from Changi Recommends either by visiting our website to shop online or by dropping by our counters at all Terminals at Changi Airport. Our counters’ locations can be found here.
Where can I find out more about special promotions from Changi Recommends, if any?
To get the latest updates on promotions from Changi Recommends, follow us on our social media pages, where we share exclusive offers.
Does Changi Recommends have a rewards initiative?
Yes, there is a Changi Rewards loyalty programme to earn points on selected Changi Recommends’ products and services. For more details on Changi Rewards, please view them here.
What do I do if I encounter issues redeeming my voucher?
If you face any difficulties redeeming your voucher, please reach out to our Customer Call Centre for assistance.
Can I get a refund or exchange a Changi Recommends voucher if I change my mind?
Once purchased, vouchers are non-refundable and cannot be exchanged. We recommend all customers to check their deals and details submitted, before completing their payments.
Can I gift a Changi Recommends deal to someone else?
Yes, you can gift a deal to another person.

For deal redemptions,
- recipients will need to provide the purchaser’s date and month of birth.
- redemption code(s) may also be required (this information can be found in the registered mobile number and email address).
If I do not use the full value of the deal in one visit, can I use the remainder later?
No, each voucher redemption code is unique and valid for a one-time redemption only. Any unutilised amount will be deemed forfeited and not exchangeable for cash.
Can I combine my Changi Recommends deal with other offers or specials?
No, deals cannot be combined with other offers or specials unless explicitly stated on the voucher.
What should I do if I lose my voucher code or confirmation email?
If you have misplaced your voucher details, please contact our Customer Call Centre. For security & verification purposes, we may require additional information related to your purchase (such as the transaction date or the last four digits of your payment method).