FAQ


You can top-up your Prepaid SIM card in 3 simple steps:
1. Select your mobile operator
2. Enter your mobile number and select your preferred top up product
3. Fill in your contact details. Proceed to pay.
Yes, you can. Please make sure that the mobile number entered and the mobile operator is correct before selecting the preferred type of top-up credits.
The validity period depends on the chosen type of top-up card. You can refer to the product description on the top-up card for the validity period.
Please contact us at +65 6701 1185 or email us at contactus@changirecommends.com.sg.
Yes, you can if the top-up proccess is not successful. If the top-up has successfully processed, there will be strictly no refund.
Yes, you can if the top-up proccess is not successful. If the top-up has successfully processed, there will be strictly no refund.
There is strictly no refund if a wrong top up is made and the value is used.
Please contact us immediately at:+65 6701 1185. We will check the status of the top-up and assist you with your request.
Of course. You will get a SMS from your mobile operator informing you of a successful top up.
Simply pay online either with your credit or debit card. We accept MasterCard and VISA credit/debit cards.
You will have to enter the promotion code in the "Promotion Code" field and click "Apply" when you enter your details. Remember to do this before payment for the discount to reflect at the total amount.

*Note: Please ensure that the promotion is vaild and follows its terms & conditions.
Refer your friend to top up with us.
1. You will get a referral code in your confirmation email after you’ve top up your Prepaid SIM card successfully.
2. Share this referral code to your friends and family.
3. Your friend(s) gets to redeem a $2 discount for their first top up with us. To use it, please enter the referral code in the "Referral Code" field before paying for the top up.
4. Once done, you get $2 credit top-up to your prepaid number too.

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