Plateau Lodge

Very Good
274 verified reviews
Address: 17 Carroll Street, National Park Village

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Hotel Information

Check In
  • Begin Time: 2:00 PM
  • End Time: anytime
  • Instructions:
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property uses eco-friendly cleaning products
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Special Instructions: The front desk is open daily from 8:00 AM - 7:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
  • Minimum Age: 18

Check Out
  • Time: 10:00 AM

  • Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this motel include complimentary wireless Internet access, babysitting (surcharge), and ski storage. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

  • Continental breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.

National Ratings
  • This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

Business Amenities
  • Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.

  • Make yourself at home in one of the 22 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and in-room massages, and housekeeping is provided daily.

  • With a stay at Plateau Lodge in National Park Village, you'll be in a national park, within a 10-minute walk of Fishers Track and Marton Sash and Door Cycling Park. This family-friendly motel is 13.5 mi (21.7 km) from Old Coach Road Bike Trail and 14.2 mi (22.9 km) from Whakapapa Ski Area.

  • Pets not allowed

  • Professional property host/manager
  • Property does not require health documentation at check-in
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Staff wears personal protective equipment
  • Cashless transactions are available
  • Individually-wrapped food options are available for breakfast
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Food service has been amended for enhanced safety
  • Essential workers only - NO
  • Contactless check-in is available
  • Individually-wrapped food options are available for lunch
  • Property does not offer onsite COVID-19 testing
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • No elevators
  • Qualmark Sustainable Tourism Business Award

Languages spoken
  • English

Know Before You Go

  • Reservations are required for massage services. Reservations can be made by contacting the motel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast and lunch.
  • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC).

What's Nearby

Distances are displayed to the nearest 0.1 mile and kilometer.

Fishers Track - 0.7 km / 0.4 mi
Marton Sash and Door Cycling Park - 0.8 km / 0.5 mi
Tongariro National Park - 6 km / 3.7 mi
Tongariro National Park Whakapapa Visitor Centre - 15.9 km / 9.9 mi
Taranaki Falls - 16.3 km / 10.1 mi
Mt Ngauruhoe - 16.3 km / 10.1 mi
Opotaka Historic Place - 16.3 km / 10.1 mi
Te Porere Redoubt - 16.3 km / 10.1 mi
Lower Tama Lake - 16.9 km / 10.5 mi
Mangatepopo Trail Head - 19.6 km / 12.2 mi
Ohinetonga Scenic Reserve - 21.6 km / 13.4 mi
Old Coach Road Bike Trail - 21.7 km / 13.5 mi
Centennial Chair - 22.6 km / 14 mi
Rockgarden Chair - 22.6 km / 14 mi
Waterfall Express Chair - 22.6 km / 14.1 mi

The preferred airport for Plateau Lodge is Taupo (TUO) - 94.3 km / 58.6 mi


  • Gift shops or newsstand
  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Babysitting or childcare (surcharge)
  • Eco-friendly cleaning products used
  • Swimming nearby
  • Shared microwave
  • Free WiFi
  • Shared refrigerator
  • Bicycle parking available
  • Designated smoking areas
  • Ski storage
  • Bicycle tour information
  • Bicycle rentals nearby
  • Wheelchair accessible parking
  • Shuttle for bicycles available
  • Snowboarding nearby
  • Roll-in shower (in select rooms)
  • Tours/ticket assistance
  • Fireplace in lobby
  • Sledding nearby
  • Nature reserve
  • Eco-friendly toiletries
  • Recycling
  • LED light bulbs
  • Wheelchair-accessible lounge
  • Ski equipment rental shops nearby
  • Ski lessons available nearby
  • Breakfast available (surcharge)
  • Mountain climbing nearby
  • Secured bicycle storage
  • Ecotours nearby
  • Laundry facilities
  • Rafting nearby
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Mountain biking nearby
  • Books
  • Infant/toddler toys
  • Wheelchair accessible (may have limitations)
  • Locally-owned & organized tours & activities
  • Express check-in
  • Change of bed sheets (on request)
  • Television in common areas
  • Change of towels (on request)
  • Garden
  • Full-service spa
  • Ski passes available
  • Area shuttle (surcharge)
  • Rock climbing nearby
  • Water-efficient toilets only
  • Children's toys
  • Luggage storage
  • Children's games
  • Water-efficient showers only
  • Express check-out
  • Canoeing nearby
  • Front desk (limited hours)
  • Trampoline
  • Library
  • Playground on site
  • Spa services on site
  • Housekeeping on request
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Free self parking
  • Terrace
  • Fees

    • Fee for continental breakfast: approximately NZD 24 for adults and NZD 19 for children
    • Late check-out fee: NZD 55.00 (subject to availability)
    • Rollaway bed fee: NZD 35.0 per day
    • Credit card charges are subject to a surcharge of 3 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Guest Reviews

    Very Good
    274 verified reviews
    Service and Staff
    Property Condition
    Value For Money