Travel eSIM FAQ  

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Travel eSIM FAQ


It is recommended to activate your eSIM on the day of your flight departure, where there is Internet connection available. Ensure your device has Wi-Fi or alternative Internet connection to scan your eSIM QR code. You may also need to restart your mobile device upon arriving at your destination.

*Important: Please take note that upon scanning the QR Code, the eSIM’s data validity will start at the exact activation time and will expire at the 2359hr timing mark on the eSIM’s last day. (Singapore Time Zone, UTC+08:00)

e.g. A 1-day eSIM’s validity starts from 0000hr to 2359hr only.
An eSIM activation at 1400hr would allow the user to have data connection until 2359hr on the same day.
  • iOS users
  • Android users
    • Please follow the steps in this video guide.
      or
      Text guide as below:
    • Go to your mobile phone’s settings
    • Click on “SIM Card Manager/Cellular*”
    • Click on “Add Mobile Plan”.
    • Scan the QR code below from your computer or;
    • Screenshot the code from your confirmation email & open the image through your QR code scanner.
    * Depending on your mobile model.
As our eSIMs only provide data, sending & receiving SMS text are not available functions.
No, one eSIM can only be activated on one device once and cannot be used on another device once activation has been done.
To remove an eSIM from your phone:
  • Go to your phone’s “Settings”
  • Click on “Connections”.
  • Select “SIM Card Manager/Cellular *”
  • Tap on the eSIM
  • Select “Remove Mobile Data/Cellular Plan”
*Depending on your mobile model.
eSIMs can only be added & activated once. Once removed from your mobile device, the eSIM will no longer be valid for use. To save on data usage, it is recommended to have a temporary disable or pause on the eSIM when it is not needed for usage. However, once activated, the eSIM’s package validity will not stop.
You may want to remove your eSIM when:
  • The data package of the eSIM has passed validity period.
    The eSIM has a specific valid duration of use. The validity is depending on the data package you have purchased.
  • You do not require using the eSIM anymore.
    If you no longer plan to use the eSIM for further usage.
    Note: eSIMs can only be activated & used once. i.e cannot be reactivated again.
  • You have finished your travels and/or in another country.
    As the eSIM’s data package is based on your selected country of intended usage, it cannot be used in any other country.
Please contact our customer service team at and provide us with the ICCID number (eSIM ID number - can be found when you check under your mobile Settings > Connections > SIM Card Manager/Cellular*

Any unused data after the valid package period will be forfeited. *Depending on your mobile model.
Please note that for Japan data packages, the remaining data can only be checked on the 7th day of your use.
While eSIMs data packages have wide Internet coverage for the country selected, please note that the data signals might not be as strong when at coastal areas.
e.g. Osaka & Hokkaido coastal areas.
The QR code for an eSIM is only valid for 30 days from the date of purchase. Please note that it can only be scanned once, for activation on a single mobile device*.

It is recommended to:
  • purchase the eSIM closer to your flight departure date &
  • activate the eSIM on the date of departure
*Only for eSIM compatible devices.
A Travel eSIM is a virtual version of a physical SIM card. With most phones today having eSIM compatibility, simply scan a QR code to get instant data activation & connection on the spot.

A Travel eSIM with an unlimited* data package consists of both a fixed amount of high-speed & endless lowered-speed data to use when travelling overseas (*subject to fair use policy).

Depending on the eSIM plan bought & activated, the data provided will start off with the high-speed data given per day. Afterwhich, the remaining endless data’s speed will be lowered down to 128kbps.

Example: Australia 3 Days E-Sim Unlimited Data 2GB High Speed Daily

  • The unlimited data package will consist of: 2GB of high-speed data per day & endless lowered-speed data (which will be switched to, after the initial 2GB high-speed data amount has been used up).
  • The 2GB high-speed data will reset each day, for 3 days.

The list below is for reference purposes only. For any confirmation or further details, please refer to the mobile seller or the official documentation provided by the device manufacturer & country manufactured in. Note that country and carrier-specific restrictions may apply as well.

As of January 2024, the list of eSIM-compatible devices is as shared below and for references only.
*Important: Please ensure that your device is eSIM-compatible first and network carrier-unlocked before purchasing. To check, go to your Phone’s Settings > Connections > SIM Manager > (if eSIM compatible, an ‘Add eSIM’ option should be seen)

ACER*

Acer Swift 3|Acer Swift 7|Acer TravelMate P2|Acer TravelMate Spin P4|Acer Travel Mate P6

Apple*

iPhone 15|iPhone 15 Plus|iPhone 15 Pro|iPhone 15 Pro Max|iPhone 14|iPhone 14 Plus|iPhone 14 Pro|iPhone 14 Pro Max|iPhone 13|iPhone 13 Mini|iPhone 13 Pro|iPhone 13 Pro Max|iPhone 12|iPhone 12 Mini|iPhone 12 Pro|iPhone 12 Pro Max|iPhone 11|iPhone 11 Pro|iPhone 11 Pro Max|iPhone XS|iPhone XS Max|iPhone XR|iPhone SE (2020)|iPhone SE (2022)|iPad Air (3rd generation)|iPad Air (4th generation)|iPad Air (5th generation)|iPad Pro 11-inch (1st generation)|iPad Pro 11-inch (2nd generation)|iPad Pro 11-inch (3rd generation)|iPad Pro 11-inch (4th generation)|iPad Pro 12.9-inch (3rd generation)|iPad Pro 12.9-inch (4th generation)|iPad Pro 12.9-inch (5th generation)|iPad Pro 12.9-inch (6th generation)|iPad (7th generation)|iPad (8th generation)|iPad (9th generation)|iPad (10th generation)|iPad Mini (5th generation)|iPad Mini (6th generation)|*Only iPad devices with Wi-Fi + Cellular features are supported.*

ASUS

ASUS Mini Transformer T103HAF|ASUS NovaGo TP370QL|ASUS Vivobook Flip 14 TP401NA|

DELL*

Dell Latitude 7440|Dell Latitude 7210 2-in-1|Dell Latitude 9410|Dell Latitude 7310|Dell Latitude 7410|Dell Latitude 9510|Dell Latitude 5410|Dell Latitude 5411|Dell Latitude 5511

Gemini PDA 4G+Wi-Fi*

Fairphone 4~WINDOWS 10*/ WINDOWS 11 LAPTOPS

GOOGLE PIXEL*

Pixel 8 Pro|Pixel 8|Pixel Fold|Pixel 7 Pro|Pixel 7a|Pixel 7|Pixel 6 Pro|Pixel 6a|Pixel 6|Pixel 5a|Pixel 5|Pixel 4a|Pixel 4|Pixel 4 XL|Pixel 3 & 3 XL*|Pixel 3a & 3a XL*|

HAMMER*

Explorer PROBlade 3Blade 5GmyPhone NOW eSIMmyPhone Hammer Construction

HONOR*

Magic5 Pro|Magic4 Pro|Honor 90|

HP*

HP Elitebook G5|HP Probook G5|HP Zbook G5|HP Spectre Folio 13|

HUAWEI*

P40 |P40 Pro*|Mate 40 Pro|

LENOVO*

ThinkPad X1 Titanium Yoga 2 in 1|ThinkPad X1 Carbon Gen 9|ThinkPad X1 Fold|ThinkPad X1 Nano|ThinkPad X12 Detachable|Lenovo Flex 5G|Lenovo Yoga C630|Lenovo Miix 630|Lenovo Yoga 520|Lenovo Yoga 720 (2-in-1 models)

MOTOROLA*

Moto G54|Edge 40 Neo|Edge 40 Pro|Edge+|Razr 40 Ultra|Razr 2022|Razr 2019|Razr 5G|G53 5G

NOKIA*

G60|XR21|X30

ONEPLUS*

OnePlus 12 | OnePlus 11

OPPO*

Reno6 Pro 5G|A55s 5G|Find N2 Flip|Find X3 Pro|Find X5|Find X5 Pro|Reno A|

RAKUTEN*

Rakuten Big|Rakuten Big S|Rakuten Mini|Rakuten Hand|

Samsung*

Galaxy S23 FE*|Galaxy S23*|Galaxy S23+*|Galaxy S23 Ultra*|Galaxy S22 5G*|Galaxy S22+ 5G*|Galaxy S22 Ultra 5G*|Galaxy S21 5G*|Galaxy S21+ 5G*|Galaxy S21 Ultra 5G*|Galaxy S20 5G*|Galaxy S20*|Galaxy S20+*|Galaxy S20+ 5G*|Galaxy S20 Ultra*|Galaxy S20 Ultra 5G*|Galaxy Z Flip|Galaxy Z Flip 3 5G|Galaxy Z Flip 4|Galaxy Z Flip 5|Galaxy Z Fold|Galaxy Z Fold 2|Galaxy Z Fold 3|Galaxy Z Fold 4|Galaxy Z Fold 5|Galaxy Note 20|Galaxy Note 20 5G|Galaxy Note 20 Ultra|Galaxy Note 20 Ultra 5G|

SHARP*

AQUOS Sense 8|AQUOS Sense 7|AQUOS Sense 6|AQUOS Sense 4 Lite|AQUOS R8 Pro|AQUOS R8|AQUOS R7|AQUOS R6|AQUOS Wish|AQUOS Zero 6|

SONY*

Xperia 1 V|Xperia 1 IV|Xperia 5 IV|Xperia 10 III Lite|Xperia 10 IV*|

SURFACE*

Surface Pro 9|Surface Go 3|Surface Pro X|Surface Duo 2|Surface Duo|

VIVO*

X90 Pro*|V29 (European Version)*|V29 Lite 5G (European Version)*|

XIAOMI*

14 Pro|13T|13T Pro|13|13 Pro|13 Lite|12T Pro|Redmi Note 11 Pro 5G(Depending on country/region and carrier)*||
Only credit or debit card is accepted.
Please contact our customer service team at: and provide us with a screenshot of the issue encountered.