Changi i-SIM FAQ

The SIM card will automatically connect to the network by default, once you land at your destination.

Depending on your phone model, you may need to key in the Access Point Names (APN) code manually.

To manually activate:

  • Insert your Travel SIM card
  • Go to your phone’s “Settings”
  • Click on “Access Point Names”
  • Key in APN code according to the country of intended usage (Click here for the list of APN codes)
  • Note: You may need to restart your mobile phone.
  • Go to Settings
  • Click on Mobile Data
  • Tap on Mobile Data Network
Each new Travel SIM has a 6-month validity upon activation.
A travel SIM card is reusable for multiple usages, so long as the card is still valid. Simply purchase a new data package before the validity ends and activate the new package in your country of intended usage.
You may select either of the following 2 options:
  • Self-Collection
    • Select your preferred Changi Recommends booth location to collect from at checkout page & simply show your confirmation email for collection.
  • Local Home Delivery
    • Select your preferred Date of Delivery at checkout page.
      (Please note that delivery hours will be between 9am-6pm)
    • Delivery charges are as follows:

      Order amount Delivery Charges
      Orders below $50SGD 5
      Orders above $50SGD 3
      Orders above $100FREE Delivery
While Travel SIM card data packages have wide Internet coverage for the country selected, please note that the data signals might not be as strong when at coastal areas.
e.g. Osaka & Hokkaido coastal areas.
Please contact our customer service team at: and provide us with a screenshot of the issue encountered.