FAQ


It is recommended to activate your eSIM on the day of your flight departure. Ensure your device has Wi-Fi or alternative Internet connection to scan your eSIM QR code. You may also need to restart your mobile device upon arriving at your destination. Once the QR Code is scanned, the eSIM will be activated.
  • iOS users
  • Android users
    • Please follow the steps in this video guide.
      or
      Text guide as below:
    • Go to your mobile phone’s settings
    • Click on “SIM Card Manager/Cellular*”
    • Click on “Add Mobile Plan”.
    • Scan the QR code below from your computer or;
    • Screenshot the code from your confirmation email & open the image through your QR code scanner.
    * Depending on your mobile model.
Yes, you can use your eSIM to hotspot, as long as your mobile device supports this function.
As our eSIMs only provide data, sending & receiving SMS text are not available functions.
No, one eSIM can only be activated on one device once and cannot be used on another device once activation has been done.
Yes, so long as the eSIM is not activated in the country of intended usage, the eSIM plan will not be activated to start or used.
To remove an eSIM from your phone:
  • Go to your phone’s “Settings”
  • Click on “Connections”.
  • Select “SIM Card Manager/Cellular *”
  • Tap on the eSIM
  • Select “Remove Mobile Data/Cellular Plan”
*Depending on your mobile model.
eSIMs can only be added & activated once. Once removed from your mobile device, the eSIM will no longer be valid for use. To save on data usage, it is recommended to have a temporary disable or pause on the eSIM when it is not needed for usage. However, once activated, the eSIM’s package validity will not stop.
You may want to remove your eSIM when:
  • The data package of the eSIM has passed validity period.
    The eSIM has a specific valid duration of use. The validity is depending on the data package you have purchased.
  • You do not require using the eSIM anymore.
    If you no longer plan to use the eSIM for further usage.
    Note: eSIMs can only be activated & used once. i.e cannot be reactivated again.
  • You have finished your travels and/or in another country.
    As the eSIM’s data package is based on your selected country of intended usage, it cannot be used in any other country.
Please contact our customer service team at and provide us with the ICCID number (eSIM ID number - can be found when you check under your mobile Settings > Connections > SIM Card Manager/Cellular*

Any unused data after the valid package period will be forfeited. *Depending on your mobile model.
The SIM card will automatically connect to the network by default, once you land at your destination.

Depending on your phone model, you may need to key in the Access Point Names (APN) code manually.

To manually activate:

Android
  • Insert your Travel SIM card
  • Go to your phone’s “Settings”
  • Click on “Access Point Names”
  • Key in APN code according to the country of intended usage (Click here for the list of APN codes)
  • Note: You may need to restart your mobile phone.
iOS
  • Go to Settings
  • Click on Mobile Data
  • Tap on Mobile Data Network
Each new Travel SIM has a 6-month validity upon activation.
A travel SIM card is reusable for multiple usages, so long as the card is still valid. Simply purchase a new data package before the validity ends and activate the new package in your country of intended usage.
You may select either of the following 2 options:
  • Self-Collection
    • Select your preferred Changi Recommends booth location to collect from at checkout page & simply show your confirmation email for collection.
  • Local Home Delivery
    • Select your preferred Date of Delivery at checkout page.
      (Please note that delivery hours will be between 9am-6pm)
    • Delivery charges are as follows:

      Order amount Delivery Charges
      Orders below $50SGD 5
      Orders above $50SGD 3
      Orders above $100FREE Delivery
The list below is constantly expanding as more eSIM-compatible devices get released into the market.

Please ensure that your device is eSIM-compatible and carrier-unlocked before purchasing. Note that country and carrier-specific restrictions may apply as shared below*.

As of August 2022, the eSIM-compatible devices are as follows:

Apple*

iPhone 13 | iPhone 13 Pro | iPhone 13 Pro Max | iPhone 13 Mini | iPhone 12 | iPhone 12 Mini | iPhone 12 Pro

iPhone 12 Pro Max | iPhone 11 | iPhone 11 Pro | iPhone 11 Pro Max | iPhone XS | iPhone XS Max | iPhone XR

iPhone SE (2020) | iPhone SE (2022)

*The following Apple devices DO NOT have eSIM capability:

- iPhone from mainland China.

-iPhone devices from Hong Kong and Macao (except for iPhone 13 mini,

- iPhone 12 mini, iPhone SE 2020, and iPhone XS).

Samsung*

Samsung Galaxy S22 Ultra 5G | Samsung Galaxy S22+ 5G | Samsung Galaxy S22 5G | Samsung Galaxy S21 Ultra 5G

Samsung Galaxy S21 5G | Samsung Galaxy S21+ 5G | Samsung Galaxy S20 | Samsung Galaxy S20+

Samsung Galaxy Z Flip | Samsung Galaxy Z Flip3 5G | Samsung Galaxy Z Fold3 | Samsung Galaxy Z Fold2 | Samsung Galaxy Fold

Samsung Galaxy Note 20 Ultra | Samsung Galaxy Note 20+ | Samsung Galaxy Note 20

*The following Samsung devices DO NOT have eSIM capability:

– All Samsung S20 FE/S21 FE models

– US versions of Samsung S20/S21 and Galaxy Z Flip 5G

– USA and Hong Kong versions of the Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2

– Most Samsung devices purchased in South Korea do not support eSIMs. Only Samsung Galaxy Z Flip4 and Samsung Galaxy Z Fold4 purchased in South Korea are eSIM compatible.

- Samsung S21 series devices (with the exemption of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM capable.

Google Pixel

Google Pixel 3 & 3 XL* | Google Pixel 3a & 3a XL* | Google Pixel 4, 4a & 4 XL | Google Pixel 5 | Google Pixel 6

Google Pixel 6 Pro | Google Pixel 6a

*The following Google Pixel devices DO NOT have eSIM capability:

– Pixel 3 models originating from: Australia, Taiwan, and Japan; and those bought with service from the US or Canadian carriers other than Sprint and Google Fi.

– Pixel 3a bought in Southeast Asia and with Verizon service.

HAMMER

HAMMER Explorer PRO | HAMMER Blade 3 | HAMMER Blade 5G | myPhone NOW eSIM

Motorola

Motorola Razr 2019 | Motorola Razr 5G

Huawei

Huawei P40 | Huawei P40 Pro* | Huawei Mate 40 Pro

*Huawei P40 Pro+ is not compatible with eSIMs.

OPPO

OPPO Find X3 Pro* | OPPO Find X5 Pro* | OPPO Find X5*

The following OPPO devices DO NOT have eSIM capability:

– eSIM support depends on carriers and coverage options. Coverage may vary. Known regions that do not support dual SIM cards: Australia (Telstra and Optus), and Japan (KDDI).

– Functions available on the live network depend on the carrier’s network and related services deployment.

SONY

Sony Xperia 10 III Lite | Sony Xperia 10 IV | Sony Xperia 1 IV

ACER

ACER Swift 3 | ACER Swift 7

ASUS

ASUS Mini Transformer T103HAF | ASUS NovaGo TP370QL | ASUS Vivobook Flip 14 TP401NA

Dell

Dell Latitude 9510 | Dell Latitude 7410 | Dell Latitude 7310 | Dell Latitude 9410 | Dell Latitude 7210 2-in-1

HP

HP Elitebook G5 | HP Probook G5 | HP Zbook G5 | HP Spectre Folio 13

LENOVO

Lenovo Yoga C630 | Lenovo Miix 630 | Lenovo Yoga 520 | Lenovo Yoga 720 convertible laptops

SURFACE*

Surface Go 3 | Surface Pro X | Surface Duo 2 | Surface Duo

Windows 10*/ Windows 11

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be “LTE-ready”.

*Surface: Any AT&T locked devices will not support eSIM. If the device was purchased through carriers, the eSIM capability in Surface Duo might be disabled by the said carrier. Please get in contact with them to confirm that eSIM is not disabled.

Still not sure if your device is eSIM capable and unlocked?

You can check this in your device’s settings as advised in the articles below or contact your carrier or device manufacturer.

Please contact our customer service team at: and provide us with a screenshot of the issue encountered.