Meet & Greet
1. What is Changi Recommends Meet & Greet?
Meet & Greet is a personal concierge service that guides and escorts travellers through the formal security procedures required during Arrival, Departure, and Transit in Changi Airport.
Here’s how to make a booking:
NOTE: For Deluxe Meet & Greet services of more than six guests, please make a booking via email. For Classic Meet & Greet Arrival services of more than five guests, please make a booking via email.
2. Why do I need the Meet & Greet service?
The Meet & Greet service is suitable for anyone who may need help getting around the airport and/or understanding the airport transit procedures. This may include first-time travellers, children, elderly, special needs passengers, businessmen, and/or foreign workers who are not fluent in the local languages.
3. What is the difference between Deluxe and Classic?
The Deluxe Meet & Greet is a VIP service which hires a dedicated concierge for you (and/or your group). The concierge will take you through the necessary airport formalities, and assist you with baggage (up to 2 check in and 1 hand carry). Additional services (charges apply) include buggy hire, extra porter services, per-per-use lounge access, airport transfer booking, and flower bouquet gifting. Available for Arrival, Departure, and Transit.
The Classic Meet & Greet is a basic service which includes guidance through the necessary airport procedures. The concierge is non-exclusive, which means that if there are several bookings from guests on the same flight, you will be guided as one group. That said, there is no minimum group size, which means even if there are no other bookings on your flight, we will proceed as usual. There are no porter and add-on services, and this package is only available for Arrival.
4. Does the Meet & Greet service entitle me to skip the queues?
No, there are no express queues within Changi Airport. However, to ensure a smooth and efficient journey, you will be guided and escorted to the respective security checkpoints as required.
NOTE: Due to tight airport security, our staff may not be able to follow you through certain security checkpoints (such as the immigration gates). Rest assured that you will be escorted there and briefed on what you need to do, and the concierge will wait for you at the other end of the checkpoint.
5. Will the concierge assist me with my baggage?
The Deluxe Meet & Greet includes complimentary porter services for up to 4 bags. Should you require assistance with more pieces, please indicate it while booking. Each additional article is chargeable at SGD 12 per piece.
The Classic Meet & Greet service does not include porter services.
6. What are the charges for Meet & Greet services?
7. Are gratuities included?
No, and there is no obligation to tip your concierge. However, if you are pleased with the service provided and would like to offer a token of appreciation, please feel free to do so.
8. Can I book on behalf of another traveller?
Yes. Please check the box “I am booking on behalf of someone else.” at the booking page. You will then be prompted to fill in the details of the guest(s) you are making the reservation for.
9. On the date of travel, do I need to bring any documents to verify my booking?
Yes. You will need to present a hard or soft copy of your email confirmation.
10. How will I find my concierge?
For Arrival and Transit, the concierge will be waiting for you at the Arrival gate. He will be holding a placard with your name on it. It is the same for Departure, except the pick-up will be at the departure door nearest to your check-in counter.
11. Can you accommodate children, elderly, and/or special needs passenger(s)?
Yes. If you need special arrangements to be made, please indicate it in the “Other Remarks” field at the booking page. A customer service team will be in touch after your booking confirmation (within one working day).
12. How early must I make my Meet & Greet booking?
All bookings must be made at least 48 hours in advance.
13. My flight is delayed. What should I do?
Please proceed as usual. Your concierge will monitor the estimated time of Arrival and/or Departure (based on the flight details provided by you) and make the necessary changes (if any). You will not be penalized for lateness due to flight delays.
14. My flight was cancelled. What should I do?
Please contact us as soon as possible at +65 8300 0160 or firstname.lastname@example.org and our customer service team will make the necessary changes. Additional charges may apply, and are handled on a case-by-case basis.
15. Does Meet & Greet include transportation to and from Changi Airport?
The price for Meet & Greet does not include Airport Transfers, but it is available as an add-on service. You may add it to cart at the booking page under “Additional Services”.
16. How do I make payment?
We accept the following modes of payment:
Through the website – Credit or debit card, via Visa or MasterCard
Via email – Credit or debit card, via credit authorisation form
17. When will my credit or debit card be charged?
Your payment will be processed within 7 working days from the date of your booking confirmation.
18. There is an error in my payment, who do I contact?
We apologise for any inconvenience caused. Please contact us as soon as possible at +65 8300 0160 or email@example.com and our customer service team will assist you.
Modification & Cancellations
19. There changes to my travel plans. Can I cancel or amend my booking?
We understand that travel plans change. If you need to make any changes or amend your booking, please contact us as soon as possible at +65 8300 0160 or firstname.lastname@example.org and our customer service team will assist you. Additional charges may apply, and are handled on a case-by-case basis. Any modifications or cancellation notified less than 24 hours, 100% of the booking fees will be charged.
20. Ensuring a safe and pleasant journey for all.
Our concierge reserves the right to refuse guest(s) if they are seen to be under the influence of alcohol or drugs, or if they display behaviour and/or language that is abusive and potentially damaging to the concierge and/or other guest(s).
If the service is cancelled due to the above reasons, there will be no refunds and you may be liable for any damages and costs incurred.