To provide you with seamless service kindly state the flight number, date and contact information (i.e. Whatsapp/ Kakaotalk /phone number with international roaming) correctly.
FAQ
General
- How do I reserve an Airport Transfer?
Book online at our Changi Recommends
webpage
An email confirmation will be sent upon successful payment
Upon arrival to airport, kindly do look out for driver with a placard with your name on it and assist you with luggage.
Reservation and Confirmation Process
- How many days in advance should I book my airport transfer?
You are strongly encouraged to reserve your spot online at least 1 working days (Overseas Airport Transfer) before your departure date.
- What happens after I have successfully booked an airport transfer for my trip?
Your booking will be sent for processing by our operation team to the Transport Provider after payment is completed. You will receive a confirmation email with your order confirmation. If you have not received the email, please check your spam box. If there are errors in your details, kindly contact us at crtransfers@changirecommends.com.sg.
Upon your arrival at the specific International Airport, kindly look out for driver holding a placard with your name on it and the driver will proceed to assist you to your reserved car.
There are changes in my plans and I would like to cancel my airport transfer service.
- What happens if my booking details change?
All changes must be made at least 3 business days before scheduled pick-up time.
If the changes do not affect the vehicle capacity/model that we provide, there will be no extra charges applied.
If the changes require an upgrade/downgrade in vehicle capacity/model, we may require you to create a new booking with your latest changes. Your previous booking will be fully refunded. Please note that new booking fees vary depending on currency exchange fluctuations and differences in travel seasons.
Cancellation requests made 3 business days prior to your requested pick-up time
Full Refund
Cancellation request made within 24 hours of from reservation
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Full Refund
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Cancellation requests made less than 3 business days prior to your requested pick-up time.
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80% Refund
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Cancellation due to unforeseen circumstances i.e., flight cancellation, weather conditions.
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Case by Case Basis
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- What happens if my flight is delayed?
In the case of any flight delays or other flight-related emergencies, please contact us at CRtransfers@changirecommends.com.sg or contact us via LINE, WHATSAPP, VIBER OR WECHAT at +65 86561470 for further instructions.
We will reach out to the chauffeur on your behalf and there will be no additional charges. There would be a flight status monitoring system where your driver would be following closely as well. Your chauffeur will be aware of your late arrival, you may proceed as planned when you have arrived at the country.
Chauffeur's Matters
- I have arrived at the airport, where do I meet my chauffeur?
Upon arrival to airport, kindly do look out for driver with a placard with your name on it and assist you.
In the event you are unable to locate the driver, please contact us at CRtransfers@changirecommends.com.sg for further instructions.
Luggage Matters
- What is the maximum amount and size of luggage I can bring?
The typical luggage size we’d suggest is 64 x 41 x 26 centimetres, which is the 24” medium-sized luggage. If your luggage is larger than this, it will be considered as two separate pieces of luggage.
Baby Pram, Wheelchair or Mobility equipment are counted as odd size items
At the point of booking, you will be informed on the estimated number of luggage that your selected vehicle can fit.
- What if I am bringing large suitcases / golf clubs or skis?
We are regretted to inform you that normal car types like 5 seaters and 6 seaters are unable to fit in excess luggage or large items. If you are carrying excess luggage or large items (such as skis, golf clubs etc.) please enquire us in advance before you order. We are reachable by Email: crtransfers@changirecommends.com.sg
- What happens if my travel partner is someone with disability?
Drop us an email at crtransfers@changirecommends.com.sg, we will advise you accordingly.
Price and Tips Matters
- What does my payment cover?
Your payment covers the following:
Fuel costs
Toll fees
Parking fees
Service fees
90 minutes waiting time at the airport
At the point of booking, you will be informed on the estimated number of luggage that your selected vehicle can fit.
Gratuities is not included in the price and tipping is not customary for many countries.
"But I think my chauffeur’s service has been great!"
We leave it up to your discretion on tipping.
- If I booked with you before, do I get any discount for future trips?
We do not offer any promotional codes on our transfers as we offer excellent value for money and low prices all year round and for every route we cover. We will continue to do our best in providing competitive prices for our transfers. As well as low prices, we have our 24/7 hotline for you to LINE, WHATSAPP, VIBER OR WECHAT us whenever you need us, we'll be here for you. We hope you'll consider us for your future trips.
Miscellaneous
Insurance Matters
You are highly encouraged to have a valid travel insurance policy for the duration of your trip.
Ensuring a safe and pleasant ride
Our chauffeur reserves the right to refuse to pick up the passenger(s) if they are seen to be under the influence of alcohol or drugs, or if they display behaviour and/or language that is abusive and potentially damaging to the chauffeur, other passengers or the vehicle.
If the service is cancelled due to the above reasons, there will be no refunds and you may be liable for any vehicle damages and cost incurred.
Chauffeur services from place of accommodation to the airport.
Our chauffeur will arrive punctually at the designated pick-up address to ensure that you get to the airport on time.
To ensure timely arrival, we recommend that you arrange for pick up at least 3hour to 4hours before the departing flight. If your place of accommodation is far from the airport, we suggest that you arrange for an earlier pick up, to allow ample time for your journey and flight check in.
Post Trip
- Who can I contact for feedback?
Please contact us at crtransfers@changirecommends.com.sg